Usuário convidado
31 de janeiro de 2023
This is by far one of the best hotels I have ever stayed. from beginning to the end, at our arrival Hector came to greet us when we arrived he also took our luggage to the room. The front desk supervisor Israel and the manager Regina helped us during the check in process. they were both so kind, they check in process was very smooth.. I have told them I was celebrating my first wedding anniversary that night and my birthday the following day, they surprised us with a beautiful and romantic decoration for our dinner , my wife and I were so happy I can't thank them enough for all the did for us, every night we had this beautiful handwritten notes from the HK team and the manager. thank you Kimberly she also helped us with our requests during our stay. Wilber, Alexis and Fidel were also great at the restaurant, you can tell they love what they do. They were always smiling and happy to see us every day. I have read some reviews about people complaining about the rooms, please just consider you are going in the middle of the "SELVA MAYA" you are visiting a historic hacienda, yes you will see bugs and you might see guest that are laud, it's funny to see comments like " they made us " like the hotel is doing it on purpose. enjoy the experience :) Thank you to all the staff! I hope I can go back one day, I had an amazing experience, thank you for your incredible hospitality!
Traduzir